Refund Policy

Address: 25 West Road, Rivonia, South Africa
Contact Number: +27 78 703 5553
Website: https://adultdiapers.africa

At Adult Diapers Africa , we are committed to ensuring customer satisfaction. If you are not completely satisfied with your purchase, please review our refund policy outlined below.

Eligibility for Refunds

  1. Timeframe:
    • Refund requests must be submitted within 30 days of receiving the product.
  2. Condition of Items:
    • Items must be unused , in their original packaging , and in resalable condition .
    • Any tags, labels, or seals must remain intact.
  3. Proof of Purchase:
    • A valid receipt or proof of purchase is required to process a refund.
  4. Non-Refundable Items:
    • Opened or used products.
    • Customized or special-order items.
    • Items marked as “final sale” or clearance items.

Refund Process

  1. Initiate a Request:
    • Contact us via email at info@adultdiapers.africa or call us at +27 78 703 5553 to initiate a refund request.
    • Please include your order number, a description of the issue, and photos of the item (if applicable).
  2. Return Inspection:
    • Once your return is received, we will inspect the item(s) to ensure they meet the refund eligibility criteria.
  3. Approval:
    • If approved, refunds will be processed within 7 business days to the original payment method.
    • Note: Bank processing times may vary, and refunds may take additional time to reflect in your account.

Return Shipping

  1. Responsibility:
    • Customers are responsible for the cost of return shipping unless the item is defective, damaged, or we made an error with your order.
  2. Address for Returns:
    • Adult Diapers Africa
      25 West Road,
      Rivonia, South Africa

Additional Information

  1. Defective or Incorrect Items:
    • If you receive a defective or incorrect item, please contact us immediately. We will cover the cost of return shipping and provide a replacement or refund as appropriate.
  2. Partial Refunds:
    • If only part of your order is returned, a partial refund will be issued for the eligible items.
  3. Exchanges:
    • Exchanges are subject to availability. If the desired item is out of stock, a refund will be issued instead.

Contact Us

If you have any questions or concerns about your purchase or our refund policy, please contact us:

Thank you for shopping with Adult Diapers Africa . Your satisfaction is our priority!