Delivery Information
Discreet nationwide delivery across all nine provinces of South Africa.
Delivery Coverage
MedQ Medical Supplies delivers to every province in South Africa. We do not have physical branches outside Johannesburg, but our logistics network covers:
Gauteng
Western Cape
KwaZulu-Natal
Eastern Cape
Free State
Limpopo
Mpumalanga
North West
Northern Cape
Lead Times
- Small stock items: 3–7 working days
- Bulk stock items: 7–14 working days
- Manufactured / imported items: 10–21 working days
- Unknown / special order: 3–7 working days subject to stock confirmation
Shipping Costs
- Orders over R2,500 qualify for free shipping
- Standard shipping: calculated at checkout based on weight and destination
- Bulk orders: custom shipping quote provided with quotation
Discreet Packaging
All orders are shipped in plain, unmarked packaging. There are no product descriptions, brand names, or medical references visible on the outside of the parcel. Your privacy is respected at every step.
Returns Policy
Unopened products in original packaging may be returned within 30 days. Hygiene products that have been opened or used cannot be returned for health and safety reasons. Defective products will be replaced at no cost. Contact [email protected] to arrange a return.